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The complex financial services business environment requires rapid response to ever-changing requirements, regulations, and financial pressures. However, fragmented, sub-optimized, and non-integrated processes can drain your productivity and diminish responsiveness.
Our performance- and data-driven business optimization solutions help you gain competitive advantage by aligning all business processes and practices within a vision of constant improvement, enhanced productivity, reduced costs, greater efficiency, increased speed and agility, technical integration, and improved customer satisfaction. We can help you optimize business processes that allow you to:
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Data can be a source of significant competitive advantage. You need to support business activities and decision-making in a fashion that is timely, relevant, verifiable, and personalized to meet a variety of stakeholder requirements. However, it’s easy to become overwhelmed by the volume and complexity of unstructured data, let alone understand and interpret it. Front offices are increasingly pressured for real-time business analytics, customer insights, and centralized customer preference profiles. The ever-expanding volume of data available, coupled with IT’s diminishing control, makes it harder to ensure the consistency and effectiveness of available information. Information management groups are increasingly challenged to use networks, risk-management systems, and business analytics tools to answer a variety of questions. You need accepted practices for information management including data ownership, data architecture, sourcing, modeling, validation, cleansing, access, distribution practices, retention, and archival policies. We’ve witnessed significant demand and focus on these areas in financial services:
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With examples popping up each day, it’s clear that the financial services industry – like many other verticals – is undergoing a digital transformation.
Digitally transformed companies are enjoying more engaged customers, increased sales, more efficient internal operations, more satisfied employees, and a better bottom line. While it means different things to different people, digital transformation is a movement. However, it doesn’t just mean investing in technology or churning out an app or two. It means cultivating and maintaining a company culture focused on stakeholders’ experiences, be they customers, employees, business partners, or even regulatory agencies. Financial services companies are embracing digital in areas like mobile banking and internal operations like customer complaint reporting, customer engagement, and employee education. Organizations that have undergone digital transformation have not just digitized their offerings, they’ve integrated digital into their overall business strategy. Many types of projects and initiatives fall under the umbrella of digital transformation, including:
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Navigating the Complex Regulatory Environment Requires Expert GuidanceThe financial services industry faces unprecedented regulatory challenges in the coming years. Many institutions are struggling to improve their ability to respond as they seek to recover lost income from traditional revenue streams.
While focusing on the demand for customer-centric services, you must respond to regulatory scrutiny, provide accurate reporting on risk exposure, and standardize and automate compliance processes. Ultimately, increasing organizational flexibility will aid financial institutions in responding to these changing regulatory requirements and decrease compliance risk associated with payment and transaction services. Regulatory compliance requires accurate reporting around risk exposure and capital management. You need solutions that:
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