Digital TransformationCustomer Engagement
By collecting as much available information on your customer as possible—including transactional data, personal data, and unstructured data like social media data and blog data—and then using that information to drive insight and power into customer interactions, you can foster customer engagement on a personal level. Omnichannel Engagement Create a consistent, personalized experience that crosses all channels and makes the customer feel in control. With a comprehensive portfolio of commerce and analytics solutions, you can build a complete picture of the customer—including their preferences, interests, and dislikes, to customize messaging and offers in real time. Connected Marketing Define offers and target your communications at the right point in time through the right medium — driving customers to act on more relevant offers through seamless connected marketing campaigns. |
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BUsiness Process TransformationSmarter Processes
Transform the entire set of internal processes, including business intelligence, IT systems, and IT infrastructure, to lower cost, increase operational efficiency, and improve agility—helping you realize greater global productivity and lower operational costs. F&A, HR and SCM Transformation Implement and execute effective F&A, HR and SCM processes at lower cost, improve management with dashboards, increase collaboration in the workforce, and enable your company to anticipate, control, and react to demand and supply volatility in sourcing. BSS Transformation Using open, flexible and standards-based offerings underpinned by analytics, you can better integrate the ordering, fulfillment, billing, and customer support functions to drive improved business efficiency and customer care. |
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Agile EnterpriseCloud for Agility
Using a combination of private and public secure hybrid cloud solutions combined with innovative DevOps methods and platforms designed to deliver enterprise-grade services at the speed of a startup, you can get all the capabilities you need to build and manage a dynamic agile hybrid cloud environment. IoT Agility By providing enterprise-grade mobility, you can help your customers implement secure bring-your-own-device programs for their employees. Go beyond M2M connectivity to serve the growing Internet of Things market as providers of profitable applications, platforms, and end-to-end services. Our B2B Enterprise Services enable you to generate new revenue streams by providing enterprise-grade cloud services. |
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