Customer Loyalty, Sales & ServiceCustomer Engagement
Improve your end-to-end customer experience by consistently capturing your passengers’ histories and profiles, and delivering personalized offers and services based on this information. Using advanced analytics, refined segmentation, and campaign management, you can deliver relevant information to travelers across channels according to their preferences, including cross- and up-sell opportunities. Connected Marketing Define offers and target your communications at the right point in time through the right medium — driving customers to act on more relevant offers through seamless connected marketing campaigns. |
|
Systems modernizationEnterprise wide Integration and BPM
Increase the agility of customer sales and service systems by modernizing your reservation system on a common, open platform. Using enterprise modernization capabilities that combine business process management with a service-oriented architecture (SOA), you can simplify processes across your enterprise and with your alliance partners and provide a consistent customer experience across multiple booking channels. By implementing a streamlined common platform, you will be able to reduce technology and distribution expenses, support new products and fees more rapidly, and increase customer loyalty and revenue. Cloud Enablement By migrating aspects of your IT operations to the cloud, you can reduce technology and operations expenses, and scale more easily for future growth. Together these capabilities help you operate more efficiently and differentiate your service for greater traveler loyalty and revenue. |
|
Smarter OperationsOperations Planning and Optimization
Improve operational efficiency by planning and managing facilities, equipment, and human resources in real-time. Using a unified view of key functional areas, collaborative decision making, and mobile enablement of operations, you can better manage your dispersed workforce and predict, plan, and coordinate the movement of aircraft, assets, and cargo at your airport Asset Management & Maintenance Maximize the availability of company assets and infrastructure by proactively managing planning, use, and maintenance over asset lifetime. Using intelligent asset management and predictive asset optimization, you can collect and analyze asset data about history, warranty, and usage to facilitate a paradigm shift from reactive repairs to preventive and predictive maintenance. By optimizing asset management, you will reduce the total cost of asset ownership, increase asset availability and freight capacity, prolong asset life, improve on time performance, and increase ROI. Back office Transformation & Security By implementing a collection of back office transformation solutions, you can reduce general and administrative costs, improve performance management through transparency of key performance metrics and dashboards, lower the risk of data theft and unauthorized release of private customer data, and reduce operating costs. |
|
